OUR SHIPPING POLICY
Delivery Time and Guarantee:
How long will it take for my orders to come?
Generally, the delivery time begins from 7-9 business days after receiving your order confirmation.
What happens when the courier cannot track the shipment?
If the courier was unable to trace your shipment but estimated a date of delivery then we could ensure that delivery or even a full refund .
How shipments are handled:
Where are your warehouses?
Our warehouses are located internationally.
Which shipping carriers do you utilize?
FedEx and DHL expedited shipping services are used to ship every order.
Can I track how my order is progressing?
Yes, you can track where your parcel is from our warehouse to your doorstep.
What if I'm not around when my package is delivered?
If you will be out when the delivery arrives, make a note for the delivery guy to leave the package with a neighbor. If no one is available to sign on your behalf, then the delivery guy will leave a door tag with the shipment number and contact information.
Can we deliver to a post office box?
We do not deliver to post office boxes.
Order Confirmation and Notifications:
Will I be informed after an order has been placed?
Of course, you will receive a confirmation e-mail containing your detailed invoice.
What if I fail to receive a confirmation email?
If you do not receive the confirmation email, that probably means your order did not take place and, therefore cannot be carried out.
If my order has been overdue, what should I do?
In case of the delayed shipment of your order, we would send the tracking number of the courier to help you monitor the status of the shipment.
What to Expect During Delivery:
Do you send the tracking number?
Yes, just after shipping the order we would send a tracking number with the shipment date as well as an approximate date of delivery.
How long does delivery generally take?
It usually takes lesser than 4-5 business days to get delivered.
What should I do if the item I have received is damaged or defective?
If you receive a damaged or defective item, please contact us within 7 days of delivery.
Payment Methods
What payment methods do you accept?
We accept the following payment methods:
- Credit Cards: Visa, Mastercard, American Express
- Debit Cards: Visa, Mastercard
- Digital Wallets: PayPal, Apple Pay, Google Pay
Is my information safe during the checkout process?
Yes, your personal information is secure during the checkout process. We use SSL encryption with industry standards to secure your data. You can always verify the security of our website by checking in the padlock icon in your browser’s address bar.
If your payment is declined, please check the following:
If your payment is declined, please check the following:
- Verify card details: Ensure they’re correct.
- Check funds availability: Make sure you have enough money.
- Consider card restrictions: Some cards have limitations.
- Try again later: Network issues might be causing the problem.
If the issue persists, contact your card issuer for help.