return-policy-LJB

Return & Exchange policy

Following the 30 Days Easy Returns Policy

  • Make a request to the customer service team for a size change within 3 days after the arrival of your ordered product.
  • Email us few images of the jacket within three days, if the size is not as per your ordered size, and you will get an exchange/return for your jacket. (Conditions Applied)
  • No product, color, and measurement changes after 24 hours of your order placement.
  • To restrict ideally the practice of generation of a resale value and return the product in case there is no sale and ordering different products for trial and selecting only one, no return/exchange will be issued for the customer ordering more than two similar products at a single time.
  • Canceling Within 3 days of your order confirmation will result in a direct/flat deduction of 25% from your ordered item amount.
  • However, canceling the order in a week or 7 days of order confirmation, there will be 45% deduction from the ordered item amount.
  • No order cancellation, after 7 days of your order confirmation.
  • In the case of product damage during shipment, email us images of the product describing the nature of the damage, within 24 hours of receiving the item.
  • If the delay in delivery exceeds 29 working days from the time of order confirmation, customer confirmation, and payment gateway confirmation. Refunds may be carried out.
  • Further, if by express shipment the consignment does not arrive within 06 working days after shipping, you may ask us for an order tracking code. If we cannot prove that the consignment was really dispatched to you, we will initiate a full refund including the shipment charges. All deduction Charges vary if the customer wants to return a product (Condition Apply)
  • The Item purchase by Credit card and do not want to proceed please email within 48 hours after placing the order.
  • If some order on you behave or without your permission, then the customer (either the purchaser or credit card owner can cancel it within 48 hours. (Once the order is delivered and the credit card holder refunded to take it, then it is a cardholder and customer issue which they have to resolve by themselves. The company is not liable for this issue. Furthermore, the 30 Days return policy applies if they want to return it.




    Return & exchange process

    Dear Valued Customers,At LJB, we strive to make sure our customers are content with every purchase. However, we realize that sometimes things do not go as planned. We want your experience to be as trouble-free as possible; therefore, we have made an outline for our return and refund process below.In Case You Did Not Receive Your Order:

    • For orders still in transit, we humbly ask for your patience.

    • Contact us to reship or refund in case your parcel has been returned to us or lost.

    In case You Have Received Your Order:1. If there’s no quality problem:

    • Delivery slower than you expected? You may get a discount or a small present.

    • Not what you were expecting? Let’s discuss a discount or gift for that.

    2. About quality-related issues:

    • Items received broken or defective?

    •  Colour does not match the description?

    •  Items are missing in your package?

    •  Received a different product altogether?

    If for any reason this happens, we will be more than happy to arrange a resend or refund at your preference.We appreciate your time and business, so we would like to ensure that your shopping experience with us is nothing but the best. Please do not hesitate to reach out to our customer service team in case of any queries or for initiating returns or refunds. You can also drop your problem at sales@leatherjacketblack.com or submit your return and exchange request as soon as possible.Thank you for choosing LJB. We respect your understanding and eagerly await serving you better in times to come.Best regards,The LJB TeamOrder & Shipping Process
    ( suggested other titles: Order-to-delivery cycle
    Purchase-to-payment process
    Procurement-to-receipt pipeline)Order PlacementMaking an order is the first step to reserve your article. Here, you may choose the products you want to buy and enter your delivery details vigilantly.Pattern CuttingOnce your order is placed, the pattern cutting process begins. This is where the order details are transformed into a precise pattern. We highly pay attention to any customization asked by the customer.StitchingThe stitching process is where the fabric is carefully sewn onto the pattern by skilled artisans. This is, in fact, an important stage of quality control for finished products.Quality CheckEach piece is carefully inspected to meet strict standards. This involves checking for any flaws or irregularities in stitching.PackagingYour item will be carefully packaged to ensure its safe transit. This involves the use of good materials and making sure that items are well packed.ShipmentWe quickly dispatch your order. From opting for the fast selling method to telling you the shipment tracking number, we do it all.DeliveryYour order will be at your doorstep. This is the final process of your order, the step you have been waiting for.